Return and Exchange Policy
Returns and Refunds
Purchases placed through our online store at sunbeamwireless.com may be returned for a refund, less our $30 restock fee, within 30 days of the date you received the item. Prior to returning your device, contact Sunbeam Wireless for a return authorization number and pre-paid shipping label. Include a copy of your receipt or proof of purchase with the returned item and include all accessories received in the box with the device, such as chargers and batteries.
Device must not be damaged or have water damage to be eligible for refund. To be eligible for refund, you must return the purchased items within two weeks of being issued the RMA number and return shipping label. Shipping fees or other costs incurred in delivery, activation, or use, are not refundable.
Once we receive your item and our team has processed the return, we will initiate a refund via the original method of payment. Please allow up to 14 days for processing the refund. The time required to apply the credit to your account will vary depending on your card issuer’s policies.
Purchases placed via Resellers, Dealers, or other sources are subject to their own return policy. We do not accept returns on products sold outside of our online ecommerce store.
Warranty and Exchange
If the device fails as a result of a manufacturing defect within 1 year of initial activation, you are entitled to exchange the device for a replacement of equal value. Prior to returning your device, please contact Sunbeam Wireless for a return authorization number, IMEI verification, and a pre-paid shipping label.
Effective Aug 1, 2022, Sunbeam Wireless will require that all phones submitted to Sunbeam Wireless for warranty service be secured with a charge to the customer’s credit card. This change greatly simplifies the warranty/RMA process. The customer should consider the terms and conditions of purchase, date of purchase and warranty information on the Sunbeam website to evaluate if their device is eligible for warranty coverage. Upon contacting Sunbeam, an RMA will be issued, and a charge will be placed against a valid credit card. The customer will then be shipped a replacement device and supplied with a return shipping label to send back the original device, battery, and all charging accessories. Once the returned device is received at Sunbeam, it will be evaluated for warranty eligibility. This inspection will include verification of purchase date, IMEI verification, and evidence of damage or misuse. If the device is determined to be covered by warranty, the credit card charge will be released. Phones determined to be not eligible for warranty coverage will be carefully documented as to the specific conditions that exempt the phone from warranty coverage. Original orders not returned to Sunbeam Wireless in their entirety within 45 days of RMA creation shall be considered the customer’s property and credit card refunds will not be issued after that time. Customers who do not wish to secure their RMA with a credit card charge may create an RMA and send their device to Sunbeam Wireless for warranty evaluation. If the device is determined to be under warranty, a replacement device will then be shipped the customer. If the phone is not covered by warranty, the customer must supply Sunbeam Wireless a return shipping label within 5 days if they wish to have the phone and accessories returned.
Phones considered not eligible for warranty include but are not limited to:
· Phones sent to Sunbeam Wireless without RMA documentation.
· Phones (or RMA replacement phones) that have passed beyond the original “1 year from date of purchase” warranty period. Please note that a replacement device continues the warranty period of the original device, it does not begin a new warranty period.
· Phones that show evidence of any water damage as indicated by the liquid damage indicator(s) in each device.
· Phones that show evidence of internal tampering or repair attempts, missing screws, or pierced tamper seals.
· Phones that are returned without accompanying battery, charger cord, and charger base.
· Phones with fractured or disrupted LCD screens.
· Phones with cracked inner or outer display screens.
· Phones with cracked cases.
· Phones that have been physically altered to remove functionality such as the camera.
Please note that Sunbeam Wireless will not be responsible for the loss of any personal information such as contacts, text messages, music, photographs, calendar events, and such like. Sunbeam does not guarantee the recovery of any personal information from any device.
Sunbeam Wireless will issue, at its own expense, a shipping label for Warranty Returns, qualifying 30-Day Refunds and RMA Exchanges covered under the terms outlined above. Shipping labels that expire prior to use will not be replaced by Sunbeam Wireless and subsequent shipping costs will be borne by the customer. Any shipping paid by the customer is not refundable.