Return and Exchange Policy
Thank you for your purchase from Sunbeam Wireless. If you are not satisfied with your product, we’re here to help.
If you need assistance with your device, please contact us online, or by email at support@sunbeamwireless.com, or by calling 1-660-474-0070.
Returns
Purchases placed through our online store at sunbeamwireless.com can be returned for a refund, less our $30 restock fee, within 30 days after the date you received the item.
Please contact us for a return authorization number and pre-paid shipping label. Please include a copy of your receipt or proof of purchase with the returned item and include any accessories received in the box with the device, such as chargers and batteries.
Device must not be broken or have water damage to be eligible for refund. To be eligible for refund, you must return the purchased items within two weeks of being issued the RMA number and return shipping label.
Purchases placed via Resellers, Dealers, or other sources are subject to their own return policy. We do not accept returns on products sold outside of our online ecommerce store.
Refunds
Once we receive your item and our team has processed the return, we will initiate a refund to the original method of payment.
Shipping fees or other costs incurred in delivery, activation, or use, are not refundable.
There will be a $30 restock fee deducted from the amount refunded.
Please allow up to 14 days for processing the refund. The time it takes the credit to apply to your account will vary depending on your card issuer’s policies.
Exchange
If your device fails due to manufacturer defect within 1 year, you are entitled to exchange the device for a replacement of equal value. Please contact us for a return authorization number and pre-paid shipping label. Please include a copy of your receipt or proof of purchase with the returned item and include any accessories received in the box with the device, such as chargers and batteries. Do note that manufacturers defects only include premature failure during normal use. If the phone has been physically abused, screens cracked, or exposed to water, we provide our Repair or Replacement options instead.
Shipping
We will issue a printable return shipping label for Returns and Exchanges. Any shipping paid on the original purchase is not refundable.
Contact Us
If you have any questions about our policy or how to return your item, please contact us online, or via email at support@sunbeamwireless.com, or by phone at 1-660-474-0070 for assistance.
Return and Exchange Policy updated and in effect as of Jan 3, 2022.