The phone doesn’t register on the network with a 5G SIM card.

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We’ve had some user reports that a carrier sent them a SIM card and they installed it without thinking much about it, only to find that it didn’t work. After investigation, it was a 5G SIM card. After the same carrier sent them a 4G SIM card, it worked just fine. So if you have similar symptoms, verify that you have a 4G SIM card.

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