Replacement Battery Request

If your phone is less than a year old, and your battery is failing, you may be eligible for a free replacement battery. Please provide your information below to submit a request and one of our agents will be in touch.
Enter the 15-digit IMEI number of your phone - it's printed inside the back of the phone behind the battery.
This is the 6 digit number printed on the back of the battery just below the trash can icon.
After you submit the request, one of our agents will contact you to complete the process.
Enter any additional info, such as battery failure symptoms, or info for our agent.